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FAQ

FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 10-14 business days. Tracking information will be emailed to you as soon as available. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact Jordan@Jordanleegarbutt.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact Jordan@JordanLeeGarbutt.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email Jordan@JordanLeeGarbutt.com 

WHO TO CONTACT?  

You can reach out at any time by email at Jordan@JordanLeeGarbutt.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! Instagram Facebook


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://www.jordanleegarbutt.com/faq

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All prints are printed by Bay-photo in California. All the products I have chosen for this website are Museum Quality. Using only the best Inks and Materials possible.

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Thank you for visiting my website.
I'm giving away a fine art print of "MOTHER". 
This 12x18 inch Fujiflex Crystal Archive paper print is valued at $120.
 
How to Enter
Fill in your first name and email address below.
Then click on the link in my confirmation email to FINALIZE your entry!
The winner will be announced on April 1st.

 
Please note: By entering this giveaway, you are also entering into my weekly newsletter that will give you
Guides,
Sneak Peeks,
and tons and tons of value!

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I'll follow up in an email to confirm your entry. If you don't see a confirmation email, check your spam folder.

N.B

You must CLICK on the LINK in my confirmation email to be in the draw!